The Lutterworth Press
Order Form

Customer Details

Contact Name		
Institution Name		
Delivery Address		
Post Code		
Email Address		
Order Reference		
Date		

Titles Required

ISBN	TITLE	AUTHOR	PRICE	QTY	TOTAL	

						

						

						
						
Sub-Total		
Postage (see below)		
Total		

Postage
UK Standard – £4.00 for the first book; £2.00 per additional book *
UK First Class – £6.50 for the first book; £3.00 per additional book *
UK Next Day – £12 for the first book; £3.00 per additional book *
Europe – £6.50 ($13) for the first book; £3 ($6) per additional book by airmail
Australia and New Zealand – £15 ($30) for the first book; £7 ($14) per additional book by airmail
USA and Rest of World – £11 ($22) for the first book; £5 ($10) per additional book by airmail
* includes Isle of Man and Channel Islands

Methods of Payment

Method 1: Cheque	
I enclose a cheque for		made payable to The Lutterworth Press	

Method 2: Credit Card/Debit Card	
Please debit my Visa/Visa Electron/Visa Debit/Mastercard/Maestro/Solo account (delete as appropriate)	
Card Number		Expiry Date *		
Security Number *		Issue Number **		
Card Address *
(including Post Code)		
Signature ***		

* expiry date, security number (CV2 number) and card address required for all credit/debit card payments
** issue number of card required for Maestro and Solo payments
*** signature required if order form is being printed and sent by post/fax; not applicable to email orders

I am paying in (delete as appropriate)	Pounds Sterling (£) / US Dollars ($)	

In order to keep you up to date with the latest news and publications from the Lutterworth Press we operate an electronic mailing list.  We would also be happy to send you our latest catalogues.

Please add me to your mailing list	Yes/No	
Please send me a copy of the latest Lutterworth Press Catalogue	Yes/No	
Please send me a copy of the latest James Clarke and Co Ltd Catalogue	Yes/No	

Please print out this order form and return by post or fax to:

The Lutterworth Press
PO Box 60, Cambridge, United Kingdom, CB1 2NT
Tel: +44 (0)1223 350865
Fax: +44 (0)1223 366951

You can also save this file and email it as an attachment to:
customerservice@lutterworth.com

Please note that we do not recommend sending credit card information by email

Further copies of this form can be downloaded at:
http://www.lutterworth.com/shipping.php

The Lutterworth Press is a trading name of James Clarke and Co Ltd, registered in England and Wales with company registration number 162377. You can also contact us at our registered office at: 50 Kingston Street, Cambridge, CB1 2NU, United Kingdom.

Delivery
We aim to dispatch all orders no later than 10 working days after payment has been cleared, with priority being given to orders requiring urgent dispatch. Pre-orders of forthcoming titles will be dispatched within 10 working days of the date on which the book becomes available. If your order includes both forthcoming and currently available titles, then we will dispatch the currently available titles first, and the forthcoming titles once they become available. You will not be charged extra for the additional delivery.

If you are paying by cheque, please allow an extra 2-3 working days for your cheque to clear once we have received it.

Cancellations and Returns
If you wish to cancel an order, you may do so at any time up to 8 working days after the books have been delivered to you. You can cancel an order by contacting us by post, fax, email or telephone (please see our contact details below). If you cancel an order, then you must return the books to us.

We will issue a full refund for the price of the returned books plus the original postage costs. If you wish to cancel only part of an order, we will refund postage costs on a per-item basis, using the Additional Item costs as set out on our Payment and Shipping web page. We will issue your refund as soon as possible after we receive the returned books, and no later than 30 days after receipt.

Please note that we can only refund your return postage costs for books that were received in a damaged condition, or if you wrongly received a different title from the one you ordered. If you wish to return the books for any other reason, then it is your responsibility to pay for the return postage.

When returning a damaged or incorrect title, please indicate whether you would like a refund or a replacement. If you request a replacement, we will still refund your return postage.

For full details of our returns policy and related terms and conditions, please see our Returns Policy and Terms and Conditions pages on our web site.