Terms and Conditions

These Terms and Conditions constitute an agreement between you and James Clarke and Co Ltd (also trading as The Lutterworth Press), registered in England and Wales with company registration number 162377, and whose registered office is at: 52 Kingston Street, Cambridge, CB1 2NU, United Kingdom.

Please read the following carefully. By accessing or using the facilities on this website you are deemed to agree to the terms set out below. If you have any questions about these Terms and Conditions or any of our other publicly-stated policies, then please write to us at the above address, or telephone us at +44 (0)1223-350865, or email us at publishing@lutterworth.com. For our full contact details, see our Contacts page.

These Terms and Conditions do not affect your statutory rights.

Copyright Notice

All content included on this website, including text, graphics and electronic downloads, is the property of The Lutterworth Press and its associates and is protected by United Kingdom and international copyright, authors’ rights and database right laws.

You may not systematically extract, re-utilise or reproduce in any medium any part of the website without the express written permission of The Lutterworth Press. This includes the collection and use of details of our titles, the downloading or copying of account information, and the use of data mining, robots, or similar data gathering tools.

You may download and/or print out individual pages and documents, such as these Terms and Conditions, the descriptions of individual titles or downloadable extracts from our titles, for personal reference use only.

The Lutterworth Press respects the intellectual property rights of others. If you believe that any material on our website infringes your intellectual property rights, then please telephone us at +44 (0)1223-350865, or email us at publishing@lutterworth.com. For our full contact details, see our Contacts page.

Using Our website

In accessing this website:

You agree not to reproduce, duplicate, copy, sell, resell or otherwise exploit for commercial purposes any portion of the website or its contents, without the express written permission of The Lutterworth Press.

You agree not to use the website in a manner that causes, or is likely to cause, the contents of the website or access to those contents to be interrupted, damaged or otherwise impaired.

You agree that you are wholly responsible for all electronic data and communications sent from your computer to our website.

You agree not to use the website for any purpose that is illegal, fraudulent, obscene, abusive, threatening or defamatory, violates intellectual property rights or may otherwise be deemed injurious to third parties.

You agree not to post material containing software viruses, political campaigning, commercial solicitation or any form of spam.

You consent to receive communications from us electronically. This includes communications by emails and in the form of notices posted on our website. You agree that all agreements and other communications that we send to you electronically satisfy any legal requirement that such communications be in writing.

Using Your Account

When you register an account with our website, you agree to accept responsibility for all activity initiated using your account or password. You are responsible for maintaining the security of your account and password and for preventing unauthorised access to your account. If you believe that your password has become known to a third party, you should change it using your account settings. If you believe that your account is being accessed or used by a third party, please contact us immediately.

Please ensure that the details you provide us with are complete and up-to-date. You can access and update your account details here.

If we have reason to believe that an account is being abused, we reserve the right to terminate that account. On the basis of a customer account being abused, we also reserve the right to deny access to our website, to edit or delete customer-created content, and to cancel orders.

Access to Our website

We will do our best to ensure that access to our website is uninterrupted and free of error. However, because we employ third-party hosting, and because of the nature of the Internet, we are not always able to guarantee that this will be the case. Access to the website may sometimes also be interrupted in order for us to perform maintenance and to update content and software. We will endeavour to limit such interruptions to the best of our ability.

We endeavour to ensure that the content of our website, including all downloadable documents, are free of software viruses and spyware. However, as a general security precaution, we recommend that you have an active anti-virus program running whenever you access the internet.

Privacy and Cookies

Please see our Privacy Policy page for full details of our policies regarding the personal information that we collect and store, including Cookies information.

Prices and Availability

The prices and availability of our titles as listed in our online catalogue may change without notice. We endeavour to ensure that our listings are as accurate and up-to-date as possible, and our entire catalogue is reviewed and updated at least once a month. However, we cannot guarantee with certainty that a given title will be available at the time you place your order.

If you order a title that turns out to be out-of-stock, then we will notify you and refund your payment.

If you order a title that has been priced incorrectly, then we will notify you before dispatch. If the correct price is less than the stated price, then you will be charged the lower price and the difference will be refunded to you. If the correct price is more than the stated price, then we will offer you a choice between paying the full price or cancelling your order.

The expected dates and prices of forthcoming titles may also change without notice. If you have pre-ordered one of our forthcoming titles and the date of publication changes, we will notify you of the delay and of the new expected date. If the price changes, and the new price is less than the originally stated price, then you will be charged the lower price and the difference will be refunded to you. If the new price is more than the originally stated price, then we will contact you and offer you a choice between paying the full price or cancelling your order.

Forthcoming titles are added to our online catalogue up to 3 months in advance of their expected date of publication. Very rarely, a forthcoming title may be dropped from our publication schedule or postponed indefinitely after it has already been placed on our website. If you pre-order a forthcoming title that is subsequently cancelled, we will notify you and refund your payment.

Please also note that we do not offer bulk discounts for large orders placed on this website. See also Limits on Orders below.

Value Added Tax

Customers within the EU are charged Value Added Tax on books (including eBooks), at the specified rate applicable in their own country. By default, prices are shown in our catalogue as exclusive of VAT.

Please note that VAT regulations in the EU mean that we are currently unable to sell eBooks directly to EU customers. We are however still able to sell printed books to EU customers, although please note that any VAT applicable in the customer’s country will still be payable by the customer.

VAT is not charged on printed books or eBooks in the UK. However, VAT may be chargeable on some additional products for customers in the UK.

Our VAT number is: GB 213 3349 96

Limits on Orders

The ordering facility on our website is primarily intended for private customers ordering titles directly from us, and the shopping cart can contain no more than 20 items in a single order. If you have a large order, or if you are a wholesaler or retailer rather than a private customer, please contact us directly by telephoning us at +44 (0)1223-350865, or email us at sales@lutterworth.com. For full details of how to contact us, please see our Contacts page.

Accepting Your Order

When you place an order on our website, we will send you an email confirming receipt of your order. This email is only an acknowledgement that your order has been placed. It is not an acknowledgement of receipt of payment, and does not represent a guarantee on our part that your order has been accepted or that the titles are available to be supplied.

We only undertake to accept your order and to supply the books when we receive cleared payment for the order. A contract will then exist between us for us to supply the books to you. If you pay by credit card, then we will accept your order when we receive notification from TakePayments (formerly Payzone) that your credit card payment has been successfully processed. If you pay by cheque, then we will accept your order once the cheque has been cleared.

Payment, Shipping and Dispatch

Please see our Payment and Shipping page for details of the payment methods we accept and the shipping methods we offer, and for our terms and conditions relating to processing and dispatching your order.

Undeliverable Orders

If the books you ordered are returned to us as undeliverable, then we will cancel the order and refund your money, including postal charges, and we will notify you that we have done so. We cannot undertake to re-send books that have been returned to us as undeliverable.

Non-Delivery of an Order

Before contacting us about a missing order, we recommend getting in touch with your local postal sorting office to see if they have already tried to deliver it, or asking your neighbours if the package has been left with them. You may also wish to check that the delivery address you gave us is correct.

If your order does not arrive within reasonable time, and your local post office is unable to assist you in locating it, then please telephone us at +44 (0)1223-350865, or email us at customerservice@lutterworth.com. For full details of how to contact us, please see our Contacts page.

If we are unable to resolve the problem, then you may cancel the order, in which case we will issue you with a full refund, including postage and shipping costs, or we will send replacements for the missing books at no additional cost to you. If the order is cancelled or replaced and the original shipment is nevertheless delivered, you must return the original shipment to us.

eBook Licensing Terms

Upon downloading one of our eBooks and the payment of any applicable charges, the eBook is licensed on a non-transferable and non-exclusive basis by James Clarke and Company Limited (trading as the Lutterworth Press), to the purchaser only. The licensee is entitled to download the eBook up to a total of 5 times within 5 days of purchase (inclusive of the day of purchase) exclusively for the licensee’s own personal and non-commercial use.

Our eBooks do not have any technical DRM restrictions and can and may be read on several computers, e-readers, tablets and smartphones bythe licensee. However, each eBook contains several visible and invisible marks, such as licensee’s name, email address, the date of purchase and a transaction code, by which illegal distribution can be traced. These marks and any proprietary notices or labels, including any Terms of Use, may not be removed or modified.

Unless specifically and expressly indicated otherwise by James Clarke and Company Limited in writing, neither the eBook nor any portion thereof may be sold, rented, leased, distributed, broadcasted, sublicensed, uploaded to the internet, or otherwise assigned to any third party. Private loaning or sharing of the eBook without the express written consent of James Clarke and Company Limited is likewise prohibited.

We cannot accept returns of eBooks once they have been downloaded by the end user.

Returns and Refunds

Please see our Returns and Refunds page for full details of our Returns Policy.

Losses and Liability

The Lutterworth Press will not be responsible for any losses that you suffer as a result of us breaching our commitments as set out in our publicly-stated policies and Terms and Conditions if those losses were not reasonably foreseeable by us at the time you accessed our website or at the time a contract for the sale of goods by us to you was formed. This includes any business loss such as loss of profits, revenue, contracts, data or wasted expenditure, or any other indirect or consequential loss. The Lutterworth Press will only be responsible for such loss if it was reasonably foreseeable by us at the time you accessed our website or at the time a contract for the sale of goods by us to you was formed.

The Lutterworth Press will furthermore not be responsible for any delay or failure to comply with our commitments under our publicly-stated policies and Terms and Conditions if the delay or failure is due to any cause which is beyond our reasonable control.

Amendments to Our Services and Conditions

We reserve the right to make changes to our website, policies, and to these Terms and Conditions at any time and without notice. You will be subject to the policies and the Terms and Conditions in force at the time that you access our website or place an order with us, except where any change is required by law to be applied retroactively.

Governing Law and Interpretation

These Terms and Conditions are governed by and construed in all respects accordance with English law, and all parties agree to submit to the non-exclusive jurisdiction of the English courts. If any provision of these Terms and Conditions is determined to be invalid or unenforceable then that provision shall be severed from the body of these Terms and Conditions, which shall continue to be valid and enforceable to the fullest extent permitted by law.

Review, Inspection and Examination Copies

Review Copies

We will assess your request for a review copy with consideration to the suitability of the intended outlet for the published review.

Inspection and Examination Copies

We will supply a copy of the requested book on the following terms:

If you like the title and decide to order at least 15 copies (via the institution), you are entitled to keep the inspection copy without payment. We will require a copy of the order as proof of purchase.

If you don’t like the title or have changed your mind, you can either:
a) Send the book back to us, the publisher, in mint condition (you are responsible for the return postage cost)
b) Pay for the book before 30 days using an invoice we will provide with the book.